Contact us online

Our services are currently in extremely high demand. We aim to contact you in 10 working days but will be in touch sooner if your issue is urgent.

When we call our number will show as withheld or private. If we can’t get through to you after 3 calls on separate days, we’ll close your case and you’ll need to contact us again if you still need assistance.

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Your personal information

When you contact us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.

We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.

Complaints and feedback

We have a complaints handling procedure, please let us know if you want us to send you a complaints leaflet.

Before you contact us

Our services are currently in extremely high demand. We aim to contact you in 10 working days but will be in touch sooner if your issue is urgent, for instance:

  • ● you need a food voucher
  • ● you're at risk of homelessness
  • ● it's unsafe to remain in your home.

We don't have the resources to offer in-depth help to everyone who needs it. Before you contact us please check our website for information about common issues and other ways to get help.

If you contact us about a non-urgent issue we may only be able to email you with:

  • ● information about how to resolve it yourself
  • ● information about other organisations that may be able to help.

If you haven't heard from us in 10 working days you should check your junk folder as we may have emailed you.