Hardship Crisis Case Study

Anna, a Wandsworth resident, suffers from chronic anxiety and depression. There was a problem with her housing benefit payments and she owed rent to her housing association landlord. Anna had previously been homeless and this was her first permanent tenancy but the landlord was threatening to serve her with a Notice Requiring Possession to evict her and she was feeling very anxious about becoming homeless again.

Beverly Baines, a Help Through Hardship Crisis Project Caseworker supported her by contacting the housing benefit department and her landlord on her behalf. The landlord agreed not to take action to evict her while we sorted out the housing benefit payments. The outstanding housing benefit payment has now been made, clearing Anna’s rent arrears. In future, housing benefit payments will be made direct to the landlord. We have also helped Anna to apply to a local charitable trust for a grant to pay for a washing machine for her new flat.

Anna feels more positive knowing she will not be evicted from her home. If she needs to access further advice and support regarding her benefits, housing or other matters she can contact her Caseworker directly, ensuring continuity of support.

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