The first Advice First Aid training course took place in June 2017 at Citizens Advice Wandsworth offices in Battersea Library. The training was held on 3 days over 3 weeks and aimed to equip the participants with the knowledge and skills to provide information to people facing hardship and support them in accessing appropriate local resources.
Representatives from Age Activity Centre, Elays Network, LittleVillage, S.T.O.R.M, St Mungo’s, Family Action Newpin, Mushkil Aasaan, WCEN and Citizens Advice Wandsworth participated in the training. Topics covered included Welfare Benefits, Housing and Homelessness, Debt, Confidentiality, Interview Skills and Resources and Referrals.
Feedback from the participants was very positive and the group are now practicing their skills in their volunteer and staff roles, supporting people facing hardship. The group will meet again in September 2017 to share their experiences and plan their next steps.
Citizens Advice Wandsworth is planning to deliver the Advice First Aid training to a second cohort in autumn 2017. If you wish to be involved, please complete the contact form.