Advice Supervisor and Caseworker/ Supervisor
Salary:
- Starting salary £33,615 p.a pro rata with increases up to £37,350 in the first two years
- 8.5% pension contribution after successful completion of probation period
Hours:
- Up to 35 hours per week
- Normal working hours 9.30 to 5.30
- Open to part-time, job-share, and flexible working
Contract type: Permanent
Responsible to: Head of Core Service or Head of Community Partnerships
Responsible for:
- Volunteers
- Paid staff
Location: Blended between home and office (Battersea and Roehampton)
About us
We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.
While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.
Why we need you
Members of our team are progressing into management roles within the organisation and we’re recruiting an Advice Supervisor and Caseworker/ Supervisor (Crisis Project) to replace them.
With a focus on running face-to-face services in our advice centres and working with volunteer advisers, the Advice Supervisor role would suit applicants with a strong track record of supervising advice services within the Citizens Advice network. The Caseworker/ Supervisor role sits within our Help Through Hardship Crisis Project, which aims to get advice and advice knowledge into the communities that need it most. This involves providing clients with ongoing support to resolve complex social welfare issues, but also working closely with community partners and delivering our innovative Advice First Aid training. Both roles require great people and communication skills, plus a commitment to our values.
We still want to hear from you if you don’t meet all the criteria in the person specifications – we’re happy to help you develop, learn and grow. Following interviews, we may be able to offer less experienced candidates development roles as an adviser or caseworker.
Why you should join us
We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.
We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.
These roles are a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.
Our commitment to EDI
We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.
How to apply
To apply for one of these roles, please send your CV and a supporting statement to recruitment@cawandsworth.org before the closing date. Your supporting statement shouldn’t be longer than two pages of A4 and should demonstrate how you meet the person specification.
If you want to discuss the role before applying, please email recruitment@cawandsworth.org with your contact details and daytime availability.
Closing date: 10am on 9 September 2024
Interviews: Week commencing 16 September 2024, Battersea Library, SW11 1JB
