Volunteer with us

Volunteers are at the heart of Citizens Advice Wandsworth (CAW) and their commitment means that we can deliver our quality services to the local community.

Being a CAW volunteer can be hugely rewarding and enjoyable.  Around 22,000 people volunteer with Citizens Advice nationally.  All sorts of people volunteer for many different reasons:

  • To make a difference to people’s lives and help your local community.
  • To use your skills and experience, and to gain new skills and experience.
  • To increase your confidence and improve your prospects.
  • To meet new people and be part of an enthusiastic team.
  • To do something interesting and challenging.

We recruit to a range of volunteer roles and we look for the skills and attitudes that enable you to deliver your volunteer role, as well as fit into the aims and principles of our organisation.

  • Assessor:  A key contact role working with people seeking information and advice from our service. Assessors find out about the client’s problem and situation, what they need and how we can assist them.  This might be providing information such as a fact-sheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation.
  • Reception/Administration:  A key front-line contact role at one of our two advice centres.  The role involves greeting clients, making them feel welcome, discussing their issue and helping them find appropriate information.  It can be combined with other roles such as administrative support.
  • Project and Casework Support:  To work alongside a project worker and to undertake tasks to support the project.  Examples would be; note taking, telephone, email and written communication, research, client surveys and office administration.
  • DASCAS Project and Casework Support:  To work alongside the ‘Disability and Social Care Advice Service’ (DASCAS) workers and volunteers to support the project.

Examples would be:

Handling correspondence and producing letters, arranging appointments; maintaining client files and inputting data, closing and archiving files; recording outcomes and completing client satisfaction surveys; following up contacts to gather appropriate information as required; assisting clients to complete and process form applications.

Time Requirement

We ask for an initial commitment of 12 months and the days/hours per week will differ from role to role.

We recruit in January, May and September to the assessor role and as required to our other roles.  We will always welcome your interest and your application form.

Citizens Advice Wandsworth currently benefits from the contribution of over 100 volunteers and our plan is to continue to grow.  Our volunteers are largely drawn from the local community and bring to us their in-depth knowledge of local issues and reflect the diversity of the local community.

How to Apply

If you are interested in volunteering for us we are currently recruiting to the;

Assessor Role

Please complete the expression of interest form below and we will contact you. (read Assessor Profile here)

Or

Call into one of our two advice centres for further information.

Enquire about volunteering