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Your personal information
When you contact us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.
We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.
Complaints and feedback
We have a complaints handling procedure, please let us know if you want us to send you a complaints leaflet.