Volunteer

Coronavirus closures

Due to the outbreak of coronavirus (COVID-19) we’ve closed our offices to the public. Our offices in Battersea Library and Roehampton are closed.

We welcome your application to volunteer with us

We will acknowledge and contact you again when we reopen.

Around 22,000 people volunteer for Citizens Advice nationally. Becoming a volunteer can be personally rewarding and can help you make a difference to your community.

We’re looking for people who can make a regular commitment to volunteering, have good written and verbal communication skills and a desire to help others. We provide comprehensive training and support, but applicants need to be open-minded, non-judgemental, comfortable using or learning computer systems and must be able to work effectively as part of a team.

Our typical volunteer roles are:

• adviser
• telephone assessor
• receptionist
• form filler

If you’re not sure whether working directly with the public is for you or if you have other skills and experience that you think we might benefit from, we welcome applications from people with an interest in:

• administration
• volunteer training and support
• campaigning
• fundraising
• digital media, marketing and promotion.

We’re happy to discuss combining any of these activities with our other roles or creating a freestanding role for applicants who can demonstrate the right expertise.

If you’re a qualified adviser and are interested in volunteering with us you can email us directly to discuss joining our volunteer teams in Battersea Library or Roehampton.

Time and commitment

For our telephone assessor role we require up to 2 days per week for 12 months. Our other roles require a commitment of 1-2 days per week for 12 months. We recruit throughout the year to our telephone assessor role and as required for our other roles.

We know that volunteering with us is a significant commitment. We’re happy to discuss being flexible if you have less time but think you can still support our services or make a difference to our clients.

How to apply

To apply you can complete our expression of interest form below. You can also email us at volunteering@cawandsworth.org if you have any questions before you apply. We aim to get back to you within 2 weeks but it usually takes less time than this.