Volunteering with us during coronavirus
In response to the coronavirus outbreak we’ve closed our offices to the public and changed the way our services work. Our staff and volunteers now work at home and help people by phone and email only.
Training and your initial period of volunteering will involve working at home rather than in our offices. You’ll be supported by a team of managers and work alongside other volunteers, but this is a different experience to volunteering under normal circumstances.
If your application is successful, we’ll discuss this fully, but before applying you might want to consider that:
- you’ll need a quiet, confidential space you can use at home
- you’ll need to be comfortable with IT and have a secure computer you can use
- you might find it more stressful to work at home because you won’t get face-to-face support and there won’t be separation between your home life and your role with us
If you’re not sure that volunteering at home is right for you, we can put you in touch with one of our existing volunteers so you can discuss their experience. If you’re not sure you have the right equipment, we can discuss providing this, but we only have a limited budget for laptops and this might not be possible.
About volunteering with us
Around 22,000 people volunteer for Citizens Advice nationally. Becoming a volunteer can be personally rewarding and can help you make a difference to your community. You can read more about volunteering with us on the Citizens Advice website.
We’re looking for people who can make a regular commitment to volunteering, have good written and verbal communication skills and a desire to help others. We provide comprehensive training and support, but applicants need to be open-minded, non-judgemental, comfortable using or learning computer systems and must be able to work effectively as part of a team.
Our typical volunteer roles are:
- telephone assessor
- information guide
- form filler
If you’re not sure whether working directly with the public is for you or if you have other skills and experience that you think we might benefit from, we welcome applications from people with an interest in:
- volunteer training and support
- digital media, marketing and promotion.
We’re happy to discuss combining any of these activities with our other roles or creating a freestanding role for applicants who can demonstrate the right expertise.
We’re currently recruiting to the following roles
Due to the closure of our offices we’ve temporarily reduced the number of roles we’re recruiting for. If you don’t see a role that interests you, check back in the Spring 2021, when we expect to start recruiting new volunteers again.
If you’re a qualified Citizens Advice adviser you can email us directly to discuss joining our team.
Volunteer Recruitment Team Admin
Battersea Library office
Time and commitment
For our telephone assessor role we require up to 2 days per week for 12 months. Our other roles require a commitment of 1-2 days per week for 12 months. We recruit throughout the year to our telephone assessor role and as required for our other roles.
We know that volunteering with us is a significant commitment. We’re happy to discuss being flexible if you have less time but think you can still support our services or make a difference to our clients.
How to apply
To apply you can complete our expression of interest form below. You can also email us at email@example.com if you have any questions before you apply. We aim to get back to you within 2 weeks but it usually takes less time than this.