Each Citizens Advice office is an independent charity with it’s own board of trustees. Our trustees are volunteers who use their skills, knowledge and experience to guide and govern what we do, working with our Chief Executive and other staff to shape strategy, give direction and provide oversight of operational delivery. Our board is led by Lucy Harmer as Chair and Jonathon Mogford as Vice Chair.
Lucy Harmer, Chair
I joined Citizens Advice Wandsworth as a trustee in 2015 and became Chair of our board in 2018. I’ve worked in the charity sector for over 18 years and before that led information services in education and the arts. I’m currently Director of Information and Engagement at the MS Trust, but previously I was Director of Services at Independent Age and before that I led Age UK’s national information and advice service.
I’ve lived in Wandsworth for over 20 years and wanted to volunteer to use my skills and experience to help local people. Working in the advice sector I knew what a great reputation Citizens Advice had and what a difference the services of the Wandsworth office made to local people, so I was excited to apply when an opportunity came to join the board. I’m really proud of our staff and volunteers and the great the services they deliver.
I’m passionate about volunteering and how people help support others when they need it. I’m lucky to work with amazing volunteers at both Citizens Advice Wandsworth and the MS Trust. I’m always grateful for the time and skills people give and the difference this makes to the people they support. It was fantastic to see how communities came together to make sure that vital frontline services could continue during the Covid-19 pandemic.
Jonathan Mogford, Vice Chair
I joined Citizens Advice Wandsworth as a trustee in 2009. I’ve also been on the board of Citizens Advice national since 2018, where I chair the Equality Committee.
I grew up in Birmingham and studied French and Latin at university. I’m a senior civil servant with extensive experience working in the UK central government and internationally, particularly in the health and public health sector. Most recently I led work in the Department of Health and Social Care on Covid-19 border protections and I’m currently Director of Policy at the Medicines and Healthcare Products Regulatory Agency, working on agency, Brexit, international and Covid-19 issues.
My earlier career included roles leading UK Government and European Commission policy work on climate change mitigation at DEFRA and pharmaceutical industry policy and EU Affairs at the Department of Health.
Kalai Chau, Treasurer
I joined Citizens Advice Wandsworth as a trustee in June 2020 because it felt like a good opportunity to use my experience to support the organisation with advice and guidance on financial matters.
I’ve worked as a finance professional across a variety of industries such as banking and corporates.
I’ve enjoyed meeting the other trustees and particularly seeing things from their perspective (which is why we have such interesting and long discussions at our meetings!) and I’m passionate about the services the organisation provides because they make a big difference in people’s lives. I’m also very passionate about the charity reaching as many people as possible with good quality advice and support.
I joined Citizens Advice Wandsworth as a trustee in May 2020. I’d previously been a volunteer and trustee at DASCAS, a small charity that supported disabled people. When the two organisations merged I felt like I belonged at Citizens Advice Wandsworth and wanted to continue to contribute to my community.
I have 20+ years’ experience in information technology, managing IT departments, programmes and projects in the Financial Services industry. For the past 4 years I’ve run my own digital marketing consultancy where I work with clients who focus on climate and gender issues, among other things.
My primary passion in life is technology, especially its social and human aspects. I’m a firm believer in the use of technology to improve efficiency and further social interactions. The pandemic has proved that technology can help close the distance to some extent when face to face interactions are not possible.
I enjoy being a trustee as we’re fortunate to have a vibrant board who work cohesively while challenging each other with the common purpose of ensuring that we keep to the values and high standards of the organisation. I enjoy being part of the strategy discussions and also enjoy the chance we get to be part of the team on the ground.
I joined Citizens Advice Wandsworth as a trustee in November 2017 because I wanted to give back to the community I live in as part of my consultancy work.
I have 20 years’ experience as a communications and PR consultant, with significant experience of leading successful campaigns and strategies for public and private sector organisations. I’ve helped establish an effective electric vehicle charge point policy for London boroughs (a £100m programme) through the forging of strategic stakeholder relationships with politicians, borough officers and communities. I’ve worked with Essex Highways to create a brand identity programme, review and resolve public awareness issues and to design and recruit a new communications team and also delivered a brand change programme for EM Highways. During my 2011 – 13 tenure at Transport for London I led the delivery of all PR campaigns for the London 2012 Summer Olympics surface programme, managing the performance of 14 staff members and holding responsibility for a budget of £3.4m.
I enjoy being a trustee because it’s a truly humbling experience to be able to advise and contribute to the work the organisation does, as well as watching our team grow in confidence and delivery capability. I also enjoy seeing the dynamic impact that the organisation has on peoples’ lives and the effective engagement in wider policy issues that affect people in Wandsworth. I’m passionate about making an effective difference to peoples’ lives. We live in a privileged yet highly financially unequal country. It’s essential that we help those whose circumstances leave them in a precarious position.
I joined Citizens Advice Wandsworth as a trustee in 2018 and I’m currently Chair of the People Committee. I’ve lived in Wandsworth for over 20 years and wanted to volunteer as a trustee because I was keen to find a role that allowed me to make a contribution to the local community. Citizens Advice Wandsworth seemed a great fit because there are lots of parallels between my professional life as a lawyer and the advice sector, even if the context is rather different. I jumped at the chance of applying, and was even more convinced that I was doing the right thing when I started to meet the team and realised what an impact the organisation has on the lives of so many local people.
I’ve been a finance lawyer for one of the big city law firms for over 25 years, the last 15 as partner. I’ve been lucky enough to spend time working in both Paris and Singapore and now head one of the London finance groups.
It’s hugely inspiring (and often pretty humbling) to see first-hand the commitment and energy that our team brings every day to help people in Wandsworth, as well as the resilience everyone showed over the course of the Covid-19 pandemic.
I’m proud to play a small part helping support the organisation but even prouder of what our volunteers, staff and management achieve on a daily basis.
I joined Citizens Advice Wandsworth as a trustee in 2020 because I wanted to do more to support and make a difference to my local community. Serving as trustee provides a huge learning opportunity for me as well as an opportunity to contribute my experience and skills in the non-profit world outside of my day job.
I started my career working on Capitol Hill in Washington DC, where I served as a legislative aid to a Democratic congressman from Illinois. I worked on policy issues relating to human rights, labour rights, trade and foreign affairs before moving into the private sector, where I advised clients on sustainability and responsible business strategies. After this I moved into the corporate world, advising executive leadership in the technology, oil and gas, banking and consumer products sectors about management and public policy, stakeholder engagement and partnership, community investment, social innovation and sustainability.
I’m passionate about making a positive change and being part of that change in society. That’s why I ended up in the sustainability and corporate social responsibility arena, where I’ve been working to ensure that corporates help deliver positive change and are contributing to solutions to some of our biggest societal challenges, including climate change, Equity, Diversity and Inclusion and mental health and wellbeing.
Whilst volunteering as a trustee I’ve thoroughly enjoyed the opportunity to learn about the key issues facing our local community, as well as being part of an amazing organization who are committed to helping it prosper and be resilient.
I joined Citizens Advice Wandsworth as a trustee in 2016 because I share the values of the organisation and wanted to help residents who need the services we offer.
I had a variety of jobs before joining the housing department of a local authority in London and when I left my last job I’d become director of housing in Sussex. I had my own housing consultancy for a number of years and I was a trustee of a local London hospital for 10 years, the last five as Chair of the Audit Committee. During this time I also chaired the Battersea Clinical Commissioning Group, which consisted of general practitioners, but I resigned from this position in 2018 due to a conflict of interest with my role at Citizens Advice Wandsworth.
I enjoy being a trustee because of the variety of assistance we offer and the positive feedback we get about the quality of our services. I’m passionate about being involved with an organisation that is a lifeline for people who have no other help in times of greatest need.
I joined Citizens Advice Wandsworth as a trustee in in 2018 and I’m delighted to be part of this great organisation which works so hard to help our community.
I’m a qualified actuary by profession, having worked in the insurance sector in actuarial and risk management roles for over 20 years. I currently work in the private sector for a FTSE100 insurance company as Head of Corporate Transactions Risk. My background provides our board with useful financial and risk management skills and a commercial perspective.
In the precious spare time I have left between juggling my day job and volunteering, I enjoy practicing yoga, meditation, learning guitar, and skiing, amongst other things. In addition to being a trustee I also volunteer my time to charitable causes through my membership of the Worshipful Company of Actuaries, a City Livery Company.
I joined Citizens Advice Wandsworth as a trustee in mid-2020 because I was keen to support Citizens Advice Wandsworth’s vital work across the borough, having already heard lots about the important work it was doing.
For the last 30 years I’ve worked in the charity/NGO sector in the UK and internationally. I’ve also served as a trustee on several charity boards. I bring experience in communications, marketing and campaigns and I’m currently Head of Communications at the Clean Air Fund, where I’m responsible for developing and leading its communications strategy (including all digital and PR activities).
I have a passion for changing things for the better and it’s inspiring to see how the organisation can improve people’s day-to-day lives by offering the right advice and support.
As a trustee I enjoy learning more about how the organisation works and getting to hear how valued our services are. It’s a pleasure to work with such a motivated, skilled and passionate team of staff and volunteers.