About us

We’re an independent charity that provides information, advice and support. We also work to improve the policies and practices that affect people’s lives.

We help people get the support they need and enable them to manage their lives better in times of crisis. Life is complicated and things can go wrong for all of us. Our free, impartial advice is crucial and highly valuable to individuals, the Council, government and society as a whole.

We’re a member of Citizens Advice, a network of over 300 advice service charities in over 3,300 locations in England and Wales. Citizens Advice sets monitors our quality of advice and management and we benefit from their training, information systems and support.

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Our Funders

Our services are paid for with grants and contracts from funders and other organisations and charities including: