We’re a local charity that offers free, independent, confidential and impartial advice. We give people the knowledge and confidence they need to find a way forward – whoever they are, and whatever their problem. Find out how to contact us.
What do you need help with?
Find information online
Need help with Universal Credit?
Our national Help to Claim service can help you make a new claim for Universal Credit, from opening your account to receiving your first full payment.
- Call the helpline on 0800 144 8444 (read about call charges)
- Call 18001 then 0800 144 8444 if you can’t hear or speak on the phone – you can then type what you want to say
- Use the SignVideo website if you need to speak to an adviser with a BSL interpreter.