Get advice
Our offices are open but our drop-in service is closed. If you need help, you can still contact us online or by phone.
You can also visit our offices when we’re open if you can’t use a phone or our webform to contact us. We won’t be able to advise you if you don’t have a pre-booked appointment, but we can help you call us or take your details to arrange a callback.
Before you contact us
Due to Covid-19 demand for our services is increasing and we have fewer staff and volunteers available. We also don’t have the resources to offer everyone an appointment. Before contacting us please consider whether your issue is urgent and check our website for other ways to get help.
Find information online
Call our Adviceline on 0808 278 7833*
Our Adviceline is open 10 to 4, Monday to Friday. We share this service with other Citizens Advice offices in London so you may get through to a partner based in another area.
We rely on volunteers to answer calls to this number. We have fewer volunteers available currently due to Covid-19 and you may find it more difficult to get through.
*Calls are free from mobiles and landlines.
Contact us online
If you need help with an urgent issue you can send us a message through our webform and we’ll call or email you back.
Visit us if you can’t use a phone or our webform
You can find opening hours and directions to our offices on our Locations page.
Referring to us
If you’re a partner or professional working at a local organisation you can use the webform above to refer to us. We also have information about what you need to know before referring to us and other ways we can help.
Your personal information
When you visit or call us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.
We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.