Our offices are closed to the public until further notice. Our drop-in services in Battersea Library and Roehampton are closed and we’re now only offering appointments by phone.
Before you contact us
As the lockdown ends demand for our services is increasing and we have fewer staff and volunteers available. We also don’t have the resources to offer everyone an appointment. Before contacting us please consider whether your issue is urgent and check our website about other ways to get help.
If you’re contacting us because you’ve been affected by the coronavirus outbreak we have information about common issues, including:
- your rights if you can’t go to work
- your rights if your employer wants to change how your job works
- financial support if your income has fallen
- emergency support if you’re vulnerable and have difficulty getting food
- emotional support if you’re isolated.
Find information online
Call our Adviceline on 0300 330 1169*
Our Adviceline is open 10 to 4, Monday to Friday. We share this service with other Citizens Advice offices in London so you may get through to a partner based in another area.
We rely on volunteers to answer calls to this number. We have fewer volunteers available currently due to coronavirus and you may find it more difficult to get through. If you’re comfortable using the internet you should contact us online, as this means we can take more calls from residents who can only reach us by phone.
*Calls are charged at the 01/02 rate.
Contact us online
We’re currently dealing with a high volume of enquiries and it may take us longer than usual to get back to you. We aim to respond within 5 working days but will contact you sooner if your issue is urgent.
When we call our number will show as withheld or private. If we can’t get through to you after 3 calls on separate days, we’ll close your case and you’ll need to contact us again if you still need assistance.
Referring to us
If you’re a partner or professional working at a local organisation you can use the webform above to refer to us. We also have information about what you need to know before referring to us and other ways we can help.
Your personal information
When you visit or call us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.