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  • Home
  • Get advice
  • Get involved
    • Volunteer
    • Trustees
    • Donate
    • Jobs
  • Our projects and services
    • Help to Claim
    • DASCAS
    • Help Through Hardship Crisis
    • EU Project
    • Macmillan Benefits Advice Service
    • My Roehampton
  • About us
    • Locations
    • Complaints and feedback
    • Reports
  • Get advice

    Our drop-in services in Battersea Library and Roehampton are closed but we’re still offering advice by phone and email.

    Before you contact us

    Due to Covid-19 demand for our services is increasing and we have fewer staff and volunteers available. We also don’t have the resources to offer everyone an appointment. Before contacting us please consider whether your issue is urgent and check our website about other ways to get help.

    Find information online

    Benefits and tax credits
    Work
    Immigration
    Law and courts
    Housing
    Consumer
    Health and social care
    Discrimination and hate crime
    Debt and money
    Family and relationships
    Education
    Advice in other languages

    Call our Adviceline on 0808 278 7833*

    Our Adviceline is open 10 to 4, Monday to Friday. We share this service with other Citizens Advice offices in London so you may get through to a partner based in another area.

    We rely on volunteers to answer calls to this number. We have fewer volunteers available currently due to coronavirus and you may find it more difficult to get through.

    *Calls are free from mobiles and landlines.

    Contact us online

    We’re currently dealing with a extremely high volume of enquiries and it may take us longer than usual to get back to you. We aim to respond within 10 working days but will contact you sooner if your issue is urgent.

    When we call our number will show as withheld or private. If we can’t get through to you after 3 calls on separate days, we’ll close your case and you’ll need to contact us again if you still need assistance.

    Click here to contact us

    Referring to us

    If you’re a partner or professional working at a local organisation you can use the webform above to refer to us. We also have information about what you need to know before referring to us and other ways we can help.

    Your personal information

    When you visit or call us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.

    We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.

      • Referring to us
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      • Family and relationships
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      • Health and social care
      • Discrimination and hate crime
      • Education
      • Law and courts
      • Advice in other languages
      • Furniture and household goods
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