Get advice

We’re a local charity and demand for our services is high. You may have to wait to speak to us when you call or drop in. We give in-depth help by appointment only and the best way to book an appointment is by calling our Adviceline.

Before you contact us you can read about our projects and services to see if we’re the right organisation to help. You can also read about other ways to get help below.

Online information

You may be able to find information about your issue or another organisation that can help on our self-help pages:

Service closures

On Wednesday the 22nd of January we’ll be temporarily closing or moving some of our services while we complete essential maintenance work:

our Adviceline will be closed until 10am on Thursday the 23rd of January
our Battersea Library drop-in will be closed until 10am on Friday the 24th of January
we won’t be running a Help to Claim session in Roehampton but you can come to Battersea Library instead.

These closures won’t affect you if you have an appointment booked in Battersea Library or drop in for the Help to Claim session there. When you arrive at the office please wait outside and a member of staff or volunteer will let you in. You can also still call our Adviceline but you’ll only be able to speak to one of our partners, who can either help you on the phone or refer you to us for assistance.

Call Adviceline on 0300 330 1169*

Our Adviceline is open 10 to 4, Monday to Friday. We share this service with other Citizens Advice offices in London so you may get through to a partner based in another area.

When you call us you’ll have a short interview with a volunteer assessor. We’ll ask you questions about your issue and might ask questions about your personal circumstances. This is to help us understand your situation and decide the best way to help, which could include:

giving you information about your rights and guidance about how to deal with the issue yourself
referring you to a specialist organisation
booking an appointment with one of our team.

We don’t book appointments for every issue and don’t have the resources to offer an appointment to everyone who needs one.

*Calls are charged at the 01/02 rate.

Drop in for information

If you visit our offices without an appointment we can give you:

information about your issue
information about other organisations that may be able to help
help with emergency issues.

Our Battersea Library Centre is open 10 to 4, Monday, Tuesday, Wednesday and Friday.

Our Roehampton Centre is open 10 to 4, Tuesday and Thursday.

Your personal information

When you visit or call us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.

We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.