Contact us online
Our services are currently in extremely high demand. Please only use this form to contact us if you have an urgent issue. If you have a non-urgent issue you can check our website for online information and other organisations that may be able to help.
We’ll try to contact you as soon as possible if you have an urgent issue but it may take up to 15 working days for us to contact you about non-urgent issues.
When we call our number will show as withheld or private. If we can’t get through to you after 3 calls on separate days, we’ll close your case and you’ll need to contact us again if you still need assistance.
Your personal information
When you contact us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.
Complaints and feedback
We have a complaints handling procedure, please let us know if you want us to send you a complaints leaflet.