Contact us online

Our services are currently in extremely high demand. Please only use this form to contact us if you have an urgent issue. If you have a non-urgent issue you can check our website for online information and other organisations that may be able to help.

We’ll try to contact you as soon as possible if you have an urgent issue but it may take up to 15 working days for us to contact you about non-urgent issues.

When we call our number will show as withheld or private. If we can’t get through to you after 3 calls on separate days, we’ll close your case and you’ll need to contact us again if you still need assistance.

Core webform (urgent issues)

Your details

First name *

Surname *

First line of address *

Postcode *

Mobile number *

Home number

Can we call you? *

Can we leave a voicemail? *

Can we text you? *

Can we email you? *

What's the best way for us to contact you? * What's the best way for us to contact you?

About your issue

What do you need help with? *

I need a food voucher

I'm at risk of homelessness

It's unsafe to remain in my home

How can we help? Please give as much detail as possible. *

Let us know about any emergencies, deadlines or key dates. *

If you're contacting us on behalf of someone else

Name

Phone

Organisation

Data protection

Consent *

By completing this form you're giving us permission to record and hold your personal information and consenting to us holding any information you've provided about your health, ethnicity, religion, or sexual orientation. If you're completing on behalf of someone else you're confirming that the other person has given consent. You can call our Adviceline if you want to contact us and remain anonymous.

reCAPTCHA

Your personal information

When you contact us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.

We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.

Complaints and feedback

We have a complaints handling procedure, please let us know if you want us to send you a complaints leaflet.