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Our services are currently in extremely high demand. Please only use this form to contact us if you have an urgent issue. If you contact us about a non-urgent issue and we haven’t spoken to you before, it may take up to 10 days workings for us to respond and we’ll respond by email.

If we call you our number may show as withheld or private. If we can’t get through to you after three calls on separate days, we’ll close your case and you’ll need to contact us again if you still need assistance.

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When you contact us we may ask you for your personal information in order to help us advise you. We’ll ask you to confirm that you’re happy for us to collect and store your information and we won’t share it without your permission.

We follow the Citizens Advice privacy policy. Our information charter has more information about how we store, share and protect your personal information.

Complaints and feedback

We have a complaints handling procedure, please let us know if you want us to send you a complaints leaflet.