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  • Home
  • Get advice
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    • Donate
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  • Our projects and services
    • Cost of Living Project
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    • EU Project
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    • Macmillan Benefits Advice Service
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    • Ukrainian Support Project
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  • Reports and plans

    We provide information and advice to 13,000 people a year. We know we can’t meet demand for our service and are committed to working preventatively. One way we do this is by spotting patterns in the problems that people bring us and addressing these whenever we can. In our reports we use evidence collected from our services to tell local agencies about the issues we are noticing.

    Evidence from our services also contributes to research and campaigns activity undertaken by Citizens Advice at a national level. You can follow us on Twitter for updates about our local campaigns.

    Our latest report

    2 Years On – The Impact of Covid-19 and the Cost of Living Crisis [1.47 mb]
    July 2022

    Previous reports

    2022 Crisis Conference Report: Cost of Living Crisis [1.69 mb]
    July 2022

    After Brexit: Final EU Project Progress Report [596 kb]
    June 2022

    2021 Crisis Conference Report: Learning from Service Delivery During the Pandemic [1.91 mb]
    October 2021

    12 Months In: The Impact of Coronavirus on Our Clients [0.97 mb]
    June 2021

    Housing, Coronavirus, and our Clients: Research & Recommendations [252 kb]
    May 2021

    6 Months In: The Impact of Coronavirus on Our Clients [1.67 mb]
    November 2020

    Coronavirus and Our Clients: A 12 Week Report [412 kb]
    June 2020

    Annual Reports and Plans

    Business & Development Plan 2022-25 [450 kb]
    May 2022

    Trustees Reports & Accounts 2020-21
    March 2020

    Impact Report 2018-19 [522 kb]
    November 2019

    Impact Report 2017-18 [760 kb]
    November 2018

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