AFA Key Interview Skills
On this page
A few tips and reminders of how to get the most out of a discussion with someone and what to look out for
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Types of Questions
Closed Questions
Closed Questions
Yes/No Answers
Clarify specific information and detail
Specific Answers (Contact details)
Establish timelines
Open Questions
Open Questions
How Can I Help today?
What have you done so far?
Open ended- use their own words
Increased detail
Probing Questions
Probing Questions
Tell me more about that?
What was the response to _?
Encourage details
Clarify information
Active Listening
Involves:
- Focus and concentration
- 2-way communication
- Positive Body Language
- Identifying Non -verbal cues (fidgeting/rocking/head down)
Reflecting back
Let me check I’ve fully understood what you have said….
What you are saying is…..
It sounds like …..
Shows you have listened and builds trust. Allows person to clarify any wrong information or change what they have said
Unconscious Bias/Stereotyping
Our life experiences and beliefs can shape our views about other people that may not be right or fair
We may make assumptions or have pre-conceived ideas about people , without even realising.
It is important we avoid bias and stereotyping by being self-aware and and challenge it when we see it