Caseworker (Patient Welfare Advice Project)
Salary:
- Starting salary £31,127 to £34,586 p.a. pro rata, depending on experience
- 8.5% pension contribution after successful completion of probation period
Hours:
- 21 hours per week
- Normal working hours 9.30 to 5.30
- Open to part-time, job-share, and flexible working
Contract type: Fixed term of 4 months (December 2025 to March 2026), with potential for extension depending on funding
Responsible to: Service Manager (Health Projects)
Location: Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period
About us
We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.
While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.
Why we need you
This role is for 3 days a week on our Patient Welfare Advice Service. The role is currently only available for 4 months until the end of March 2026. However, there is the potential for this to be extended depending on the availability of future funding.
The Patient Welfare Advice Service provides GPs and other practice staff, including Social Prescribers with the means to ‘prescribe’ patients to a Patient Advice and Welfare intervention. You will be part of team of advisers each covering one of the Wandsworth localities of Battersea, Wandle and West Wandsworth, reporting to the Project Manager. Your clients will be referred in via their GP practice. You will provide generalist holistic advice with a particular focus on benefits and housing. You will provide casework support.
Familiarity with Citizens Advice is helpful but not essential. We are looking for someone with experience of delivering advice to a high standard. It is important that you share our values and have the capability to grow into the role. If you don’t meet all the requirements of the person specification, we will consider applicants to take the role at a lower salary range as an Adviser, rather than Caseworker.
Why you should join us
We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.
We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.
This role is a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.
Our commitment to EDI
We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.
How to apply
To apply for one of these roles, please send your CV and a supporting statement to recruitment@cawandsworth.org before the closing date. Your supporting statement shouldn’t be longer than two pages of A4 and should demonstrate how you meet the person specification. Your supporting statement and CV should be Word files, not PDF or another format.
We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.
If you want to discuss the role before applying, please email recruitment@cawandsworth.org with your contact details and daytime availability.
Closing date: 10am on Monday 10 November 2025
Interviews: Week beginning Monday 17 November 2025, Battersea Library, SW11 1JB
